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Why aren’t my gift crates being sent properly?

If you are trying to send a Gift Crate to a friend and that friend does not appear in your friends list, your friend has likely already received a Gift Crate that day; players can only receive one free Gift Crate per day.

There is also a bug that causes Gift Crates to fail to arrive to your chosen friend. This bug is being worked on; in the meantime, if you experience this bug, please be aware that Customer Support can neither restore these gifts to your account nor compensate you for their loss.

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