I experienced a Flash crash or a white screen

If you're experiencing Flash crashes or white screens you'll first want to try these basic troubleshooting steps:

  1. Clear your browser cache.
  2. Clear your Flash cache and increase your local Flash storage.
  3. Clean boot your computer.

If the aforementioned steps did not help there are a few more things you can try; the following three steps will address the next most common contributing factors.

  1. Try loading the game on a different browser; Chrome or Firefox, if possible.
  2. Disable PepperFlash (if using Google Chrome) and ensure you're only running one version of Flash.  You can find instructions on how to do so here
  3. Re-install or update your Flash player. You can find instructions on how to do so here
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