A Traceroute is a utility that records the route between your computer and our KIXEYE game servers. Traceroutes will tell you how many routers your packets travel through, and how long it takes for them to travel between routers. Here's how to perform a Traceroute on Windows or Mac:
For WINDOWS VISTA and WINDOWS 7
1. Click the Start button in the bottom left hand corner of your desktop, and type CMD into the Search Box then hit Enter on your keyboard.
2. The Command Prompt is shown as below:
3. In this screen type: "tracert bp-prod-battle1.dc.kixeye.com" (without quotations and press Enter.
4. After the traceroute has completed, right click anywhere on this window and click Select All.
5. Press Enter and the information will be copied to the Windows clipboard.
6. Paste this into a text document (Notepad, WordPad, etc.).
Find the command prompt in the Metro Interface. Usage as above from command prompt.
For Mac OS X
1. Launch Network Utility.
NOTE: You can do this through Mac OS X Spotlight by typing Network Utility, and then clicking the Top Hit.
2. Click Traceroute.
3. In the "Enter the network address to trace an internet route to." box enter the following address: bp-fb-vip.dc.kixeye.com . Feel free to copy and paste it from here into the box. After you have entered the address click "Trace".
4. Select the results, and then right-click and select Copy or press COMMAND+C to copy the text.
5. Paste the text into a text editor (TextEdit, etc.) and save the file.
What do these numbers indicate?
Each number is the result of a test (the program runs each 3 times) and represents how many milliseconds it took the connection to respond.
- Low numbers are better.
- 100 ms can be indicative of lag or some latency.
- 250+ ms in connection can indicate a severe problem.
*** indicates that your request has timed out and means that some packets could be dropped, causing connection problems. Three consecutive *** means that the address you're trying to Traceroute has rejected the test; this is not necessarily indicative of a problem.
What do I do now?
If you see several high numbers and asterisks you may need to contact your Internet Service Provider. They can use this information to help diagnose any problems on their end or if there might be a better internet option for your gaming needs.