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How to submit a support ticket through Facebook

You can submit a support ticket directly to us here.

You can also submit a ticket while playing the game:

  1. Click "Report/Contact" link found on the bottom right hand side of the page underneath the Facebook sponsored advertisements.
  2. Choose the option appropriate to your issue under the "Contact the Developer" section of the pop up; click "Submit".  NOTE: Choosing the "I didn't recieve my in-game item or virtual currency" option will take you to a Facebook page for submitting a credit dispute, but will not allow you to submit a support request to us directly.  For more information on submitting a credit dispute through Facebook click here

This will land you on the main KIXEYE support page for Battle Pirates; feel free to read through one of the many Help articles found here to see if there is one for your specific issue. If you still need assistance, click on the "Get Support" button to submit a ticket or the "Ask the Community for Help" to get help on the forums; both are found on the bottom right hand side of the page in the "Need More Help" section.

 

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