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Battle Pirates Connectivity Requirements and Troubleshooting

These are the recommended connectivity requirements to play Battle Pirates. If your connection does not meet these recommendations, you may encounter issues with performance.

 

-A minimum of 3 Mbps upload speed, and 1 Mbps download speed.

 

You can find this information by doing the following:

 

go to Testmy.net by following this link

 

Once there, click the button that says: "Test My Internet +" And then the option: Combined and allow the test to fully complete.

 

-Latency Times to our servers under 150ms.

 

Latency Times to our servers under 150ms will ensure a strong connection. Dropped data in the connection (single or double asterisks*) will also affect performance.

 

You can find this information by running a traceroute:

 

Traceroute on Windows -

 

Press the start button, type CMD into the search field then hit enter.  In the command prompt type

 

tracert bp-prod-battle1.dc.kixeye.com

 

and hit enter.  Take a screenshot of the results and attach to a reply or copy/paste them here.

 

Traceroute on Mac -

 

Open Finder > Search, "Network Utility" > select, "Traceroute"

 

In the address bar, enter the following address

 

bp-prod-battle1.dc.kixeye.com

 

Network Requirements

 

Battle Pirates requires a broadband internet connection (Cable, DSL, Fiberoptic). Satellite, dial up, and mobile internet do not meet our connectivity requirements, and are not recommended for gaming.

 

Any router or firewall used on the network should use default settings to ensure reliable connectivity. Ports 80, 8080, 8000, 50000, 53, 443, and 843 should be open to remote servers answering on these ports. If your router or firewall is set to default settings, this should not be an issue, as these are common ports.

 

Troubleshooting Tips

 

If you meet all the network requirements above and are still experiencing issues, try the following:

 

  1. Disable Hardware Acceleration. To do this right click in the game, and select settings, click the bottom left tab (looks like monitor) and then uncheck the box labeled "Enable Hardware Acceleration"
  2. Turn off all effects: Click on the gear to see your settings, then click on the effects tab, then turn the effects to off.
  3. Don't play in full screen mode.
  4. Clear your browser cache. For steps how, check out this link https://www.wikihow.com/Clear-Your-Browser%27s-Cache
  5. Unplug your modem/router for a minute, then plug them back in. This is good to do on a regular basis for network equipment.
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