If you can't load the game and you've already tried running through the basic troubleshooting steps, there are a few more things you can try; the following three steps will address the most common factors contributing to loading problems.
- Try loading the game on a different browser; Chrome or Firefox, if possible.
- Ensure no other applications or webpages are running in the background.
- Check for VPN issues; are other people playing on your network? Is anything streaming or downloading on your network?