Please note that the address in the video is no longer accurate. Until we have a new video in place, please use the one address listed below the video.
A Traceroute is a utility that records the route between your computer and our KIXEYE game servers. Traceroutes will tell you how many routers your packets travel through, and how long it takes for them to travel between routers. Here's how to perform a Traceroute on Windows or Mac:
The address to which you should run your Traceroute, if you'd like to copy and paste it, is: bp-fb-vip.dc.kixeye.com
What do these numbers indicate?
Each number is the result of a test (the program runs each 3 times) and represents how many milliseconds it took the connection to respond.
- Low numbers are better.
- 100 ms can be indicative of lag or some latency.
- 250+ ms in connection can indicate a severe problem.
*** indicates that your request has timed out and means that some packets could be dropped, causing connection problems. Three consecutive *** means that the address you're trying to Traceroute has rejected the test; this is not necessarily indicative of a problem.
What do I do now?
If you see several high numbers and asterisks you may need to contact your Internet Service Provider. They can use this information to help diagnose any problems on their end or if there might be a better internet option for your gaming needs.