I experienced a Flash crash or a white screen

If you're experiencing Flash crashes or white screens and you've already tried running through the basic troubleshooting steps, there are a few more things you can try; the following three steps will address the most common contributing factors.

  1. Try loading the game on a different browser; Chrome or Firefox, if possible.
  2. Disable PepperFlash and ensure you're only running one version of Flash.
  3. Re-install or update your Flash player.

Some steps above link to an article that should walk you through the process.

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