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How to run a Traceroute (Windows & Mac)

A Traceroute is a utility that records the route between your computer and our KIXEYE game servers. Traceroutes will tell you how many routers your packets travel through, and how long it takes for them to travel between routers. Here's how to perform a Traceroute on Windows or Mac:

For WINDOWS VISTA and  WINDOWS 7

1. Click on Start icon and select All Programs > Accessories and then Command Prompt

2. At the command prompt that pops up in the black box type tracert domain.ext (replace domain.ext with your domain name and extension). It may take a few seconds but will give a traceroute from your computer to the destination you typed in.

3. To copy the results, right click on the window and choose 'Select All'. This will copy the contents to your clipboard and the box contents will turn white with black text.

4. Go to the document you want to put the results into (email to tech support), right click and choose paste (or ctrl V).

5. You may now close the traceroute window.

The address to which you should run your Traceroute, if you'd like to copy and paste it, is:  bp-fb-vip.dc.kixeye.com

Windows 8

Find the command prompt in the Metro Interface. Usage as above from command prompt.

For Mac OS X

1. Launch Network Utility.

NOTE: You can do this through Mac OS X Spotlight by typing Network Utility, and then clicking the Top Hit.

2. Click Traceroute.
3. Enter the domain name for which you want to perform a traceroute, and then click Trace.
4. Select the results, and then right-click and select Copy or press COMMAND+C to copy the text.
5. Paste the text into a text editor (TextEdit, etc.) and save the file.

The address to which you should run your Traceroute, if you'd like to copy and paste it, is:  bp-fb-vip.dc.kixeye.com

What do these numbers indicate?

Each number is the result of a test (the program runs each 3 times) and represents how many milliseconds it took the connection to respond.

- Low numbers are better.

- 100 ms can be indicative of lag or some latency.

- 250+ ms in connection can indicate a severe problem.

*** indicates that your request has timed out and means that some packets could be dropped, causing connection problems. Three consecutive *** means that the address you're trying to Traceroute has rejected the test; this is not necessarily indicative of a problem.


What do I do now?

If you see several high numbers and asterisks you may need to contact your Internet Service Provider. They can use this information to help diagnose any problems on their end or if there might be a better internet option for your gaming needs.

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